TBS Enterprise Mobility

Utilities face a number of significant challenges - how to increase service levels and efficiencies whilst keeping costs to a minimum in a highly regulated and changing environment.

TaskMaster is helping a number of utilities achieve this by removing administration constraints, improving the quality of communication with field staff and driving consistent adherence to quality, health and safety and workflow processes across the business. TaskMaster is easily configured to different field mobility needs and is currently being used for:

• Meter reading and exchange
• Asset management
• Pole inspection
• Repairs and maintenance
• Work quality audits
• Emergency call out
• Traffic management act compliance
• Duty of care
• Reinstatement procedures
• Inspections
• CP12 Issue

In fact, Western Power Distribution were our first customer to take the TaskMaster TM Studio configuration tool and create their own application for their pole inspectors.

"Adding or changing reports is easy and means we can quickly update our inspections when required. TaskMaster and TM Studio provides us with an extensible platform that can be easily adapted to different business unit needs" Mark Perry - IT Director - Western Power Distribution


Metering Services (part of E.ON) provides meter reading, re-certification replacement and repair of electricity meters. Since implementing TaskMasterÆ they have gained other significant benefits from TaskMaster.

• 20% cost savings from increased efficiency
• Engineers have time to complete extra jobs per day
• Annual cost savings of £100,000 through reduced clerical work
• Improved reporting and adherence to quality processes

South West Water is currently planning their second implementation of TaskMaster following the successful roll out to their Engineering Maintenance business unit. With over 100 skilled craft workers maintaining 80,000 items of equipment the scale of the business becomes apparent. The new project goal was to reduce unproductive time.

Simple change management with TM Studio

Your TaskMaster solutions will at some point need changes, because your business and your customers change. TM Studio empowers you to make your own changes, manage users and even create new workflows simply and easily without the need to keep coming back to TBS. Thanks to TM Studio, changes and new work can be implemented quickly and easily enabling you to offer your customers incredible flexibility.

Route optimised Satellite Navigation

TaskMaster is fully integrated into Co-pilot Satellite Navigation which provides even further value to your TaskMaster solution. Field staff can be automatically routed to the next call via the optimum route reducing lost time and mileage. Any traffic delays can also be fed back automatically enabling you to keep your customers informed of current position and ETA information via a simple text message.

Duty of Care with Personnel Safety Locator

We believe people should be better protected and empowered to work effectively when out in the field. Our approach goes beyond helping you provide duty of care, our technology will enhance the way you work, provide your people with the tools to boost performance and keep them in safe hands at all times.

The TBS Personnel Safety Locator is part of our award winning TaskMaster suite and is the industryís first product to offer total peace of mind, including:

• Location based monitoring
• On site risk assessments procedures
• Process compliance
• Lone worker protection