The Utilities sector faces a number of significant challenges: how to increase service levels and efficiencies whilst keeping costs to a minimum in a highly regulated and ever changing environment.

TaskMaster is helping a number of utilities companies to achieve this by removing administration constraints, improving the quality of communication with field staff and driving consistent adherence to quality, health and safety and workflow processes across the business. Easily configured to different field mobility needs, TaskMaster is currently being used for:

• Meter reading and exchange
• Asset management
• Pole inspection
• Repairs and maintenance
• Work quality audits
• Emergency call out
• Traffic management act compliance
• Duty of care
• Reinstatement procedures
• Inspections
• CP12 Issue

Western Power Distribution was the first to take the TaskMaster TM Studio configuration tool and create a unique application for its inspectors.

"Adding or changing reports is easy and means we can quickly update our inspections when required. TaskMaster and TM Studio provides us with an extensible platform that can be easily adapted to different business unit needs" Mark Perry - IT Director - Western Power Distribution

Metering Services (part of E.ON) provides meter reading, re-certification replacement and repair of electricity meters.  Since implementing TaskMaster they have gained significant benefits.

• 20% cost savings from increased efficiency
• Engineers have time to complete extra jobs per day
• Annual cost savings of £100,000 through reduced clerical work
• Improved reporting and adherence to quality processes

South West Water successfully rolled out an initial TaskMaster implementation to their Engineering Maintenance business unit. With over 100 skilled craft workers maintaining 80,000 items of equipment, the scale of the business is apparent.

Simple change management with TM Studio

Your TaskMaster solutions will need changes because your business and your customers change. TM Studio empowers you to make those changes, managing users and even creating new workflows simply and easily, without needing to consult TBS.

Route optimised Satellite Navigation

TaskMaster is fully integrated into Co-pilot Satellite Navigation which provides extra value to your solution. Field staff can be automatically routed to the next call via the optimum route, reducing lost time and mileage.  Traffic delays can be triggered automatically, enabling you to keep your customers informed of current positions and deliver Estimated Arrival Times via a simple text message.

Duty of Care with Personnel Safety Locator

We believe people should be better protected and effectively empowered to work when out in the field. Our approach goes beyond helping you to provide duty of care and actively enhances the way you work, giving your people the tools to boost performance and keep them safe at all times.

The TBS Personnel Safety Locator is part of our award-winning TaskMaster suite.

It includes:

• Location based monitoring
• On site risk assessment procedures
• Process compliance
• Lone worker protection