Solutions - Utilities

Utilities face a number of significant challenges - how to increase service levels and efficeincies whilst keeping costs to a minimum in a highly regulated and changing environment.

TaskMaster® is helping a number of utilites achieve this by removing administration constraints, improving the quality of communication with field staff and driving consistant adherance to quality, health and safety and workflow processes across the business. TaskMaster® is easily configured to different field mobility needs and is currenlty being used for:

• Meter reading and exchange
• Assett management
• Pole inspection
• Repairs and maintenance
• Emegency call out
• Inspections
• CP12 Issue

In fact, Western Power Distribution were our first customer to take the TaskMaster® TM Studio configuration tool and create their own application for their pole inspectors.

“Adding or changing reports is easy and means we can quickly update our inspections when required. TaskMaster® and TM Studio provides us with an extensible platform that can be easily adapted to different business unit needs” Mark Perry - IT Director - Western Power Distribution

Read the Western Power Press Release
 
Metering Services (part of E.ON) provides meter reading, re-certification replacement and repair of electricity meters. Since implementing TaskMaster® they have gained other significant benefits from TaskMaster®.
 
• 20% cost savings from increased efficiency
• Engineers have time to complete extra jobs per day
• Annual cost savings of £100,000 through reduced clerical work
• Improved reporting and adherence to quality processes

Read the full case study on Microsoft.com
 
South West Water is currently planning their second implementation of TaskMaster® following the successful roll out to their Engineering Maintenance business unit. With over 100 skilled craft workers maintaining 80,000 items of equipment the scale of the business becomes apparent. The challenge was to find ways to reduce unproductive time a