Solutions - Local Government

TaskMaster - Mobile Repairs

TaskMaster® has proven benefits for Local Government. London Borough of Lewisham have implemented TaskMaster® for their housing and building maintenance division with great success. Their 200 craft workers maintain and repair 30,000 homes in south-east London. Key benefits:


• Reduction in sub-contracted work -estimated annual saving £50,00
• Reduced accommodation needs – estimated annual saving £60,000
• Reduced paper and printing costs – estimated annual saving £6,000
• Reduced visits / time in depot – estimated annual fuel saving £5,500

Additionally, paperwork administration has been dramatically reduced as paper job sheets are no longer needed.

View the video Case Study
 
"Now that updates automatically load into the CRM systems, we expect to free up four office workers from these sorts of duties and employ their skills in other areas" Malcolm Diston - London Borough Lewisham.
 
As the information is now provided directly to the 200 craft workers handheld computers, there is less need to visit the depot – estimated to save an average of 45 minutes per day per craft worker. The solution has been configured to provide information in line with the users workflow, quality and health and safety process requirements. GPRS data communications enable real time updates on the progress of jobs and the intuitive screens and menu options mean that completing work information (including signature capture) is easy.
 
 "Craft workers often had little or no experience of using a computer, but they are adapting surprisingly well. the interface is easy to operate, with simple options on a touch screen. And they can do all their planning from home." Malcolm Diston - London Borough Lewisham.

Read the full case study at Microsoft.com

Key features
The TaskMaster® solution provides work information for multiple disciplines and trades.
Decent Homes standard reporting, stock condition and schedule of rates are all supported.
Loan workers also require special at