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TBS is dedicated to helping enterprises build competitive advantage using the latest mobile technology. Our proven track record and depth of experience in the development, implementation and deployment of mobility solutions allows us to understand your business challenges and opportunities.
TBS offer an excellent range of tried and trusted service desk support services to your own internal helpdesk. Our dedicated technical support team can be made available 24/7 to ensure the smooth operation of your mobility solution, providing your organisation with complete peace of mind. We maintain high levels of support whether you choose to operate your mobile solution through our hosted environment or via your own in-house environment. Our commitment is to provide our customers with the highest quality technical support. We have many years experience and developed an infrastructure to ensure operational excellence and seamless delivery of consistent, measurable, high quality services to our customers. We support many mission critical systems and thousands of end users through ready availability of resources and expertise, and a knowledge management framework to enhance support productivity. Support TeamOur team of dedicated technical support analysts are highly trained in all our products providing you with firsthand knowledge and incident support. TBS support staff are constantly updating their skill base in order to keep abreast with new mobile technologies. Our team is made up of graduate-level analysts who also either have, or are working towards, relevant Microsoft Certified Professional qualifications. TBS have a number of accredited ITIL members of staff and follow elements of ITIL best practice recommendations for Incident, Problem and Change Management. This allows us to work in a structured and organised manner thus allowing us to provide our customers with a high level of service. Our service levels are among the best available. For more details please contact us: Phone: +44 (0) 1 773 596905 |
We offer a comprehensive range of professional services to ensure the effective and rapid deployment of your organisation’s mobility solution. Once deployed, we at TBS understand that the key to the long term success of any mobile project is good quality and responsive support to any issues. We can provide your helpdesk with expert support to promptly resolve any issues you may have to keep your mobile solution working for you.