A safe bet for field worker efficiency - Gamestec has dramatically enhanced its ability to manage remote workers, improve customer service and measurably boost overall operational efficiency by deploying a mobility solution from TBS.

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Gamestec operate more than 60,000 gaming and amusement machines at pubs, bars, leisure venues, licensed betting offices, and clubs throughout the United Kingdom. Based in Leeds, the company has more than 50 years experience and 1,200 employees in 18 regional offices.

Problem

• High dependence on unreliable and time consuming manual processes for cash collection and machine maintenance
• Field workers had to visit a Gamestec office to collect work schedules and paperwork before travelling to customer sites
• Time consuming manual reconciliation of takings

Solution

• Windows Mobile powered PDAs featuring TaskMaster Smart Client application
• For cash collection, direct data download from gaming machines to the field workerís PDA, with real time transmission back to the Gamestec host system
• For machine maintenance, direct transmission of machine repair information from Gamestec call centre to field worker PDAs
• Intuitive and simple user interface to drive the improvement in standards of data captured in the field

Benefits

• Enhanced field worker productivity by enabling more efficient cash collection and more rapid machine repairs
• Improved data accuracy through elimination of manual calculation errors
• Real time updates, job allocation and progress reports increase machine revenues through reduced downtime
• Reduced administrative costs via replacement of paper-based systems with PDA-based data collection and more rapid processing of incoming requests

"TBS offered an open solution, in the sense that we could also use other applications, such as notepads and diaries on the PDAs. Other suppliers restricted use to their application only." Calvin Martin, IT Director at Gamestec.