Local authorities and the public sector remain under continued pressure to reform, reducing costs and, in turn, the national debt.  Better and more efficient use of IT underpins all key strategies.

Delivering transformed government

Transformational Government strategy is based on making the best use of your human and physical resources.

TaskMaster delivers improvements in both the productivity and efficiencies of your field workers, and has also helped local authorities reduce the number of building assets needed.  The London Borough of Lewisham were able to close down two depots by enabling craft workers to begin their day’s work from home rather than reporting into a local depot.

TBS Enterprise Mobility is proven to increase productivity, efficiency and citizen satisfaction, whilst reducing fixed costs.

Delivering duty of care

The Corporate Manslaughter Bill also had an impact on Local Government and lone workers who could be at risk. These workers can be monitored by TaskMaster Personnel Safety Locator (PSL) through GPS person-tracking, linked to a panic button facility.

TaskMaster provides an automated safety system which monitors field worker activity at a citizen’s property.  If no activity takes place within a specified time window after arriving at a property, PSL will automatically flag a potential issue.

With risk-reduction an increasing priority, TaskMaster’s automated risk assessment is invaluable as part of a call workflow.  It ensures that all field workers undertake a risk assessment before beginning any job.

Energy saving (Carbon Footprint)

The Stern report recommended that concerted efforts must be made to reduce our carbon footprint now.  As a result, many organisations are planning and implementing green policies.

Deploying TaskMaster will reduce your carbon footprint.  London Borough of Lewisham reduced their carbon footprint by 18.7 metric tonnes per year, just through the removal of the paper process and a reduction in annual mileage travelled by each of their field workers.  Added energy savings were made in the closure of two depots.

By implementing TaskMaster for their housing and building maintenance division, the London Borough of Lewisham achieved:

• Reduction in sub-contracted work -estimated annual saving £50,000
• Reduced accommodation needs estimated annual saving £60,000
• Reduced paper and printing costs estimated annual saving £6,000
• Reduced visits / time in depot estimated annual fuel saving £5,500

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"Now that updates automatically load into the CRM systems, we expect to free up four office workers from these sorts of duties and employ their skills in other areas" Jean Neville - London Borough Lewisham.

Information is provided directly to the 200 craft workers on handheld computers, with an average of 45 minutes per day, per craft worker saved by eliminating the need to report to a depot.

The solution has been configured to provide information in line with the users workflow, quality and health and safety process requirements. GPRS data communications enable real time updates on the progress of jobs and the intuitive screens and menu options mean that completing work information is easy.

"Craft workers often had little or no experience of using a computer, but they are adapting surprisingly well. The interface is easy to operate, with simple options on a touch screen. And they can do all their planning from home." Jean Neville - London Borough Lewisham.

TaskMaster can be used to provide mobile working solutions in many areas within Local Authorities;

1. Revenues and Benefits including home visits
2. Social services including children/youth services
3. Environmental services
4. Building control
5. Domiciliary care
6. Building stock condition reporting
7. Parking services/street scene
8. Planning/development control
9. Senior management team
10. Housing services/repairs
11. Highways
12. Pest control
13. Education
14. Court/legal
15. Customer services
16. Dog wardens
17. Home care
18. Pollution
19. Roadworks
20. Trading Standards
21. Traffic/transport
22. Emergency planning
23. Estates management
24. Health Inspectors
25. Neighbourhood Wardens
26. Occupational Therapy
27. Playground Inspections