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Local authorities and the public sector remain under continued pressure to reform, reducing costs and, in turn, the national debt. Better and more efficient use of IT underpins all key strategies. Delivering transformed government
TaskMaster delivers improvements in both the productivity and efficiencies of your field workers, and has also helped local authorities reduce the number of building assets needed. The London Borough of Lewisham were able to close down two depots by enabling craft workers to begin their day’s work from home rather than reporting into a local depot. TBS Enterprise Mobility is proven to increase productivity, efficiency and citizen satisfaction, whilst reducing fixed costs. Delivering duty of careThe Corporate Manslaughter Bill also had an impact on Local Government and lone workers who could be at risk. These workers can be monitored by TaskMaster Personnel Safety Locator (PSL) through GPS person-tracking, linked to a panic button facility. TaskMaster provides an automated safety system which monitors field worker activity at a citizen’s property. If no activity takes place within a specified time window after arriving at a property, PSL will automatically flag a potential issue. With risk-reduction an increasing priority, TaskMaster’s automated risk assessment is invaluable as part of a call workflow. It ensures that all field workers undertake a risk assessment before beginning any job. Energy saving (Carbon Footprint)The Stern report recommended that concerted efforts must be made to reduce our carbon footprint now. As a result, many organisations are planning and implementing green policies. Deploying TaskMaster will reduce your carbon footprint. London Borough of Lewisham reduced their carbon footprint by 18.7 metric tonnes per year, just through the removal of the paper process and a reduction in annual mileage travelled by each of their field workers. Added energy savings were made in the closure of two depots. By implementing TaskMaster for their housing and building maintenance division, the London Borough of Lewisham achieved:
View the video Case Study The solution has been configured to provide information in line with the users workflow, quality and health and safety process requirements. GPRS data communications enable real time updates on the progress of jobs and the intuitive screens and menu options mean that completing work information is easy. TaskMaster can be used to provide mobile working solutions in many areas within Local Authorities;
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"Craft workers often had little or no experience of using a computer, but they are adapting surprisingly well. the interface is easy to operate, with simple options on a touch screen. And they can do all their planning from home."
Jean Neville
London Borough of Lewisham
The London Borough of Lewisham has further enhanced quality of service to tenants by deploying a sophisticated mobility strategy. Recognising the need to improve how its field craft workers received information about jobs when working remotely, they rolled out Microsoft Windows Mobile devices.