TBS Managing Director Steve Reynolds says companies must embrace the new digital landscape…
It’s been a decade since the global recession and those that survived came out of it leaner and sharper. Yet we are again plunged into a time of uncertainty, a time where businesses are reporting a large increase in people costs.
Facility Management companies are being challenged by shorter contracts, tighter margins and an increasing cost base driven by Brexit, living wage increases, pension reform, the apprentice levy and future foreign labour restrictions.
At the same time they must improve process compliance, productivity and efficiency of the workforce, whilst reducing operational costs and providing transparency to customers who want the confidence that that services are being delivered to the highest standard; helping to differentiate on the quality of the service rather than lowest cost.
When looking at how to meet those challenges, simply changing their processes is no more effective than re-arranging the deckchairs on the Titanic. For Carillion is was too late, but it need not be for everyone.
FM companies must though embrace technology and take advantage of the huge advances that can help them save money and improve efficiencies.