 Careers with TBS
TBS will be taking on a number of staff over the coming months in all areas of our business. If you are a graduate or experienced professional we would be pleased to hear from you. In particular we are looking for staff in the following departments
Current vacancies:
We have vacancies for four Support / Test analyst's within the busy ITIL-based support team, offering customer facing incident and problem management within a commercial environment.The main responsibilities of the role are:-- To provide technical support, internally and externally. This support will be done on a predefined rota in and out of core hours, within pre defined Service Level Agreements.
- To support all projects, both internally and externally through the life of the project and beyond.
- To work with due care and attention to detail and set acceptable deadlines for work to be completed.
- To operate under all established processes and procedures within the company.
- To undertake any other task commensurate with the role, as agreed with the Customer Support Manager.
Core activities will include;- Understanding, analysing and solving a variety of technical and computer application problems.
- Assisting in new application testing and creation/maintenance of specifications/ test plans/ test scripts and other documentation where appropriate.
- Undertaking technical support/fault rectification, which will include telephone support and occasional visits to customer premises.
- Performing software upgrades and installations.
The ideal applicant will;- Have previous experience of incident handling in a support environment. Preferably in a commercial software package environment.
- Be an analytical, logical and methodical person with the ability to prioritise and liaise between developers and non-technical clients.
- Have a degree in an IT related subject.
It is desirable for candidates to have;- Technical support-level experience in the following disciplines:
- Microsoft SQL Server.
- Networking Concepts e.g. GPRS/3G, Active Directory, IP addressing, Subnets, DNS.
- VB6 and /or C#.
- ITIL certification or sound understanding of ITIL concepts.
- Previous exposure to Service Desk call logging Systems.
- Be of smart appearance, confident and have a customer focused approach.
- High level of literacy skills.
- Be locally based, flexible and hold a full UK driving license.
Please apply to
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( STRICTLY NO AGENCIES)
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