Sectors

Telecoms

Providing a fully automated platform of field-service management capabilities

Totalmobile empowers Telecoms FTTP (Fibre-to-the-Premises) providers with a fully-integrated field-service management platform. The end-to-end capabilities utilise a seamlessly connected tech stack that integrates with your existing infrastructure. This unified service platform optimises the whole delivery of FTTP through one cost-effective deployment.

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Telecoms sector page decorative circle design showing snapshot of key telecommunications industry sites and imagery including cell towers, fibre optics, and city scapes.

BRINGING AUTOMATION TO FTTP DELIVERY FOR THE TELECOMS INDUSTRY

The Telecommunications landscape is rapidly changing. With new Government regulations, providers must have fibre to 92% of UK premises by 2030. This brings a unique set of challenges.

They include:

Capacity: Demand for 5G and the ongoing fibre rollout has increased network data. Effectively handling this data influx to maintain optimal performance and customer satisfaction while boosting ‘first-time’ fix rates across a large field workforce poses a major challenge.
Customer Demand has escalated the need for fast, reliable internet and communication services. Meeting this demand puts an enormous strain on how engineers are rostered to ensure KPIs are met.
Employee Satisfaction: For field-based engineers, the experience of trying to work out the most efficient way of doing their job, such as manually working out the best travel routes, parking permits and scheduled work slots, can be very demoralising. Add to that that 91% of telco employees want to work remotely, and travel and optimisation becomes even more imperative (Ernst & Young).
Cost: Due to these inefficiencies, costly telecoms sub-contractors are employed to address the gaps in meeting demand. This results in a need for more consistency in skilled labour, compliance, and additional cost expenditure.

Kelly Group deployed Totalmobile’s dynamic scheduling solution for their 1,000 telecoms field engineers

“When my operational team came to me to review our current manual scheduling system to one which was more dynamic to cope with variable task scenarios, we looked to Totalmobile for it’s agility and adaptability to support any operational task scenario we threw at them. This gave us the confidence that whether the requirement was for 10 jobs or 10,000 jobs the automated scheduling solution from Totalmobile would do the job for us.”

HUGO SWEENEY, IT DIRECTOR, KELLY GROUP

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County Broadband chose Totalmobile as it’s connectivity partner due to our expertise in work force management and by allowing real-time visibility and tracking to both their employee base and their sub-contractors.

“Through Totalmobile’s field service management solution and the agile and responsive way we can manage critical issues with our customers is commendable.”

“We couldn’t do without Totalmobile, you provide us with expertise in connectivity, efficiency and effectiveness.”

CHRIS DAVIES, CHIEF INFORMATION OFFICER, COUNTY BROADBAND

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EMBRACING TECHNOLOGY

In this environment, Telecom providers must adapt and innovate to deliver reliable, fast, and sustainable services for their customers.

Integration with Existing Systems: Telecoms providers can build tailored solutions without significant upfront investment or specialised in-house skills using a low-code no-code approach.
Exceptional Customer Experience: Minimal network downtime and superior service quality enhance customer satisfaction.
Workforce Productivity: Clear visibility, and accurate data collection improve efficiency and decision making.
Guaranteed Compliance: Streamline communication and promote accountability with holistic contractor management.
Customer Engagement and Communication: Totalmobile’s customer portal enables real-time communication between customers and engineers, allowing tracking of repairs or maintenance.
Building a Sustainable Future for Telecoms: Remote assist capabilities promote eco-friendly practices, reducing carbon emissions and unnecessary site visits – meeting environmental targets.

RESOURCES

Telecoms Resources

BLOG

Telecommunications: The Technology Transforming Service

In 2023, telecommunications companies face a unique set of challenges. They must navigate a rapidly changing landscape marked by new regulations, evolving customer needs, and unprecedented technological developments.

ESG HUB

Field Service Software That Won’t Cost The Earth

Companies must prioritise sustainability, ethical practices, and positive social impact in today’s world. Totalmobile shares this commitment. Following a period of rapid expansion, our business is evolving.

EBOOK

Dynamic Scheduling Software The Complete Guide

This Guide provides a comprehensive introduction to dynamic scheduling software, defining what dynamic workforce scheduling is and looking specifically at what modern dynamic scheduling software can do for you.

WEBINAR

Bringing Automation to FTTP Delivery | On Demand Webinar

Join Spencer Wild, Account Director and Telecoms Specialist at Totalmobile, as he delves into the pressing challenges and opportunities in the Telecoms industry.

Ready to transform your field service management?

Click here to speak with our field service experts today. We have delivered transformational field service projects across the Logistics sector, and our team will explore solutions tailored to your business requirements.