An integrated solution that includes job management, mobile and scheduling capabilities. By increasing visibility of service delivery and empowering staff to complete jobs effectively, first time, organisations deliver a higher quality service, while reducing operational cost.
Totalmobile is empowering the largest Housing Associations in the UK to transform how they deliver services. Offering a comprehensive range of capabilities, providers can streamline the entire field service delivery process and experience improvements in the visibility of work, actions taken at the point of service delivery, and in the harnessing of accurate and easily accessible data. Ultimately this has resulted in property focused organisations enhancing the productivity of their workforce and ensuring compliance, all while delivering a high-quality service that provides an excellent customer experience.
Through working with Totalmobile, housing providers are:
Job Management Software providing organisations with full visibility of their field staff, enabling effective communication processes, reducing administration and travel time and streamlines how work is assigned, tracked, resolved and reported.
Video based diagnostic solution that enhances the standard of remote support services delivered to your customers, while reducing the number of unnecessary site visits.
Users are provided with a solution that enables them to have tight control over all areas relating to the efficient delivery of service.
Organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.
Mobile workforce management solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need at the point of service.
Provide staff with the ability to access all relevant job related information, providing them with the background details they require to deliver a great service.
Guide staff through a series of pre approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.
Record all relevant job information, including photos and client signatures, via a mobile device at the point of service delivery.
Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.
Assess a comprehensive range of reports that provide an overview of past operational and employee performance.
Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.
Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.
Alert and location-based technologies that enables organisations to ensure the safety employees and rapidly react to risks in the field.
Receive a range of different alerts from who can then be connected with a response centre to escalate the situation as necessary.
A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.
Easily view the location of all field workers so they can be located in an emergency situation.
Workforce scheduling technologies that ensures the efficient allocation of resource to achieve complex scheduling goals, based on time, location, availability and service levels.
Take advantage of advanced scheduling algorithms that dynamically create the most effective schedule based on an individual organisation’s scheduling objectives.
Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.
Empower planners to view all required visits and efficiently schedule planned work to available resources.
Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.
Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand.
Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.
Integrate with contingency staff suppliers to efficiently fill any rostering gaps.
Join Liz Oliver, Safer Homes Director of Hyde Housing, for an exclusive building safety presentation with David Webb, Managing Director of Totalmobile Property & Facilities Management.
Click here to speak with our field service experts today. We have delivered transformational field service projects across the Housing & Property sector, and our team will explore solutions tailored to your business requirements.
